Frequently Asked Questions – FAQ
Q: What areas do you cover?
Tony Cars operates in Surbiton, Kingston upon Thames, Tolworth, Chessington, Worcester Park, New Malden, and other surrounding areas. However, if your journey destination is missing, simply fill out our quote form and we’ll get back to you ASAP!
Q: Is your company licensed?
Yes, we are a fully licensed TFL private hire operator. With a License no.: 01003401, we fully comply with the PCO regulations.
Q: How much luggage can I take?
The amount of luggage depends on the type of vehicle you book. If you make your booking online, our booking system will automatically recognize the type of required vehicle. Our [Fleet] page specifies luggage capacity for each vehicle. Meanwhile, if you are unsure about luggage size, or if you have any special or oversized luggage requirements, please get in touch using our online quote form.
Q: How early do I need to book my travel?
Our online booking system allows you to book a minimum of 12 hours in advance. Alternatively, if you need a minicab service within 12 hours, you can contact us on +44 (0) 2083999473 (subject to availability).
Q: What if I cannot locate my driver?
Please contact your designated driver. Alternatively, you can also contact our support team on +44 (0) 2083999473.
Q: What if I wish to cancel and want a refund?
You can cancel all bookings free of charge with a minimum of 2 hours’ notice and, in return, we will refund the full amount. However, if you cancel 2 hours before the pick-up time, we will not refund. In this case, a debit/credit card or cash payments will fully charge secured booking. Please note that all cancellations must be known to Tony Cars by calling us on +44 (0) 2083999473.
Alternatively, account holders can cancel online reservations by using the “My Trips” section of their account.
Q: Will I be charged extra if my flight is delayed?
No, additional charges will not apply for up to 2 hours from its scheduled landing time. However, if your flight will be delayed, please notify our support team.
Q: How do I know about my accepted booking?
Once you place an online booking, you will receive a text message and email (optional) with the status of your booking in the following two steps:
- Unconfirmed – your booking is pending acceptance (within one hour)
- Confirmed – your booking is accepted
You will receive a text message for your confirmed booking.
Q: Where do I meet my driver when I land?
Your driver will meet you in the arrivals hall with your name on a name board (if you will pick the Meet & Greet option). Meanwhile, if you will not choose the Meet & Greet option, then your booking confirmation will specify your meeting point. Alternatively, you can contact our customer support team on +44 (0) 2083999473 for any problems or questions.
Q: What if the flight is early?
There is no additional charge if your flight lands early, as our drivers continuously monitor the status of your flight and work off the updated scheduled arrival times.