Last updated: 19 July 2026
This policy explains the limits that apply to information on the Tony Cars website and other digital channels. Please read it with our Terms and Conditions, Privacy Policy and Cookie Policy.
When you use our website, you accept that general information cannot cover every booking situation. Your booking confirmation and the applicable Terms and Conditions govern your booked journey.
1.1 This policy covers the Tony Cars website and mobile booking information. It also covers other digital content from Tony Cars Ltd, trading as Tony Cars.
1.2 We publish website information to explain our services and help customers make or manage bookings. Where relevant, please also read our Terms and Conditions, Privacy Policy and Cookie Policy.
1.3 This policy does not replace the Terms and Conditions for a confirmed booking. If the two documents conflict over a booked journey, the Terms and Conditions take priority.
2.1 Tony Cars takes reasonable care to keep its website information accurate, clear and current. However, the website may sometimes contain typing errors, old information or technical inaccuracies.
2.2 We may change service information, prices, vehicle descriptions, journey examples, airport information and operating arrangements. We may also change other website content when necessary.
2.3 Treat website information as general unless it appears in a specific booking confirmation. Your confirmation contains the official details for that booking. Any later changes agreed with Tony Cars also apply.
3.1 Website fare estimates, journey-time estimates and example prices use the information available when we display them. Several factors can affect the final price.
These include the pickup point, destination, date, time and vehicle type. Passenger numbers, luggage, waiting time, parking and tolls may also affect the price.
3.2 A price becomes binding only after Tony Cars confirms it for the specific booking. The Terms and Conditions still apply. Any later change agreed between Tony Cars and the customer also applies.
3.3 Journey-time estimates do not guarantee arrival times. Traffic, road closures, collisions, weather, security incidents and public events can cause delays. Other events outside our reasonable control can also affect travel times.
3.4 Customers must allow enough time for flights, trains, appointments and other time-sensitive commitments. Nevertheless, Tony Cars will perform its services with reasonable care and skill. Nothing in this policy removes any statutory consumer rights.
4.1 A booking request does not reserve a vehicle by itself.
4.2 Tony Cars confirms a booking by issuing a confirmation or clearly marking it as Confirmed.
4.3 Tony Cars may change the vehicle type or driver allocation for operational reasons. However, any replacement vehicle and driver must meet the relevant licensing, safety and capacity requirements.
5.1 We may receive flight, terminal, train and traffic information from third parties. These sources may include airports, airlines, railway operators and traffic services.
5.2 Tony Cars may use this information to plan journeys and airport collections. However, we cannot guarantee that the information will always be complete or accurate. We also cannot guarantee that third-party sources will update it immediately.
5.3 Customers must check important travel information with the relevant official provider. This is particularly important for cancellations, terminal changes, departure times and check-in requirements.
5.4 Please tell Tony Cars as soon as possible about any cancellation, major delay or terminal change. You should also report any other change that may affect your booking.
6.1 We may include links to external websites, maps, payment services, app stores and social media platforms. We provide these links for your convenience.
6.2 Tony Cars does not control third-party websites. Therefore, we do not accept responsibility for their content, availability, security practices or privacy policies.
6.3 An external link does not mean that Tony Cars endorses that website. It also does not mean that we endorse every product, service or item of content.
6.4 This section does not reduce Tony Cars’ responsibility for a booked journey. This applies when we remain legally or contractually responsible.
7.1 We aim to keep our website, booking systems and digital services available and working correctly. However, we cannot guarantee continuous or error-free access.
7.2 Maintenance, software updates, internet failures and payment-provider issues may sometimes interrupt access. Cyber incidents or other technical problems may also affect our services.
7.3 If an online service is unavailable, please use another contact method listed on our website. Tony Cars must confirm a booking before you treat it as valid.
8.1 Customers must provide accurate and complete booking information. This includes contact details, addresses, dates, times, passenger numbers and luggage requirements. It also includes flight details and any special requirements.
8.2 If a customer gives incorrect or incomplete information, Tony Cars does not accept responsibility for the resulting problems. However, we will make reasonable efforts to help after the customer reports an error.
8.3 Users must not misuse the website, attempt unauthorised access or introduce malicious software. They must not interfere with the service or use the website for unlawful purposes.
9.1 Tony Cars Ltd owns or licenses the original text, branding, logos, graphics and photographs on this website. Applicable intellectual-property laws protect this content.
9.2 You may view and use website content for personal, non-commercial purposes connected with Tony Cars services.
9.3 You must not copy, republish, sell or commercially exploit our content. You must also not materially alter it without permission where the law requires permission.
10.1 This policy does not exclude or restrict liability where the law prevents us from doing so. This includes liability when negligence causes death or personal injury. It also includes fraud, fraudulent misrepresentation and liability under statutory consumer rights.
10.2 Tony Cars will perform contracted services with reasonable care and skill.
10.3 Where the law permits, Tony Cars does not accept responsibility for loss or damage unless our breach caused it. We also do not accept responsibility when the loss was not reasonably foreseeable. The same applies when circumstances outside our reasonable control caused the loss.
10.4 Do not rely on general website content instead of a specific booking confirmation or official travel information. You should also seek professional advice when appropriate. Always confirm information that Tony Cars has expressly asked you to verify.
11.1 Tony Cars may update this policy when its website or services change. We may also update it after changes to legal requirements or business practices.
11.2 We will publish the latest version on our website. We will also display the date of the most recent update.
Tony Cars Ltd, trading as Tony Cars
Company number: 11795265
Registered office: 5 Norton Avenue, Surbiton, United Kingdom, KT5 9DX
Registered in England and Wales
Telephone: 020 8399 9473
Email: info@tony-cars.co.uk
Website: www.tony-cars.co.uk
Please contact Tony Cars using the details above if you have questions about this policy or our services.
Also, please read this policy with our Terms and Conditions, Privacy Policy and Cookie Policy.
