Last updated: 10 August 2026
This Privacy Policy explains how Tony Cars collects, uses, stores and protects your personal information. We are committed to handling your information fairly, lawfully and securely.
In addition, this Privacy Policy explains who we may share your information with. It also explains how long we keep it and what rights you have.
Please read this Privacy Policy together with our Cookie Policy, Terms and Conditions and other website policies.
Tony Cars Ltd trades as Tony Cars.
We are responsible for the personal information described in this Privacy Policy.
Our services include private-hire and minicab journeys. In addition, we operate a website, mobile app and booking system.
This Privacy Policy mainly applies to:
Customers and passengers
Website and app users
People who book for someone else
Corporate account contacts
People who contact us about our services
This Privacy Policy also applies to drivers, contractors and people who apply to work with Tony Cars. Additional information about how we use their personal information is provided in the Drivers, Contractors and Applicants section below.
We process personal information under UK data-protection law. Where relevant, we also follow other privacy and electronic communication rules.
We collect different types of personal information to provide and manage our services.
For example, we may collect:
Your name
Email address
Telephone or mobile number
Billing details
Other contact information you provide
When you make a booking, we may collect information about your journey.
For example, this may include:
Pickup address
Destination
Pickup date and time
Flight information
Passenger numbers
Luggage information
Journey instructions
Booking history
Vehicle requirements
Driver and vehicle details
Journey status
In addition, we may collect information about stops or special journey arrangements.
You may provide information about specific travel requirements.
For example, this may include:
Child-seat requirements
Mobility requirements
Wheelchair information
Accessibility requirements
Other assistance needed for the journey
However, please provide only the information we need to arrange your journey.
We may collect information relating to payments and transactions.
For example, this can include:
Fare amounts
Payment status
Transaction references
Refund information
Card type
Limited payment information supplied by our payment provider
However, a third-party provider may process your full card details.
Therefore, Tony Cars does not normally store your complete card number.
We may keep information from communications with you.
For example, this may include:
Emails
Telephone calls
Text messages
Enquiries
Complaints
Lost-property reports
Customer-service messages
In addition, we may record certain telephone calls where appropriate.
When you use our website or app, certain technical information may be collected.
For example, this may include:
Your IP address
Browser information
Device information
App identifiers
Pages or features you use
Technical logs
Cookie information
In addition, location information may be collected when you use a location-based feature.
However, your device must give the required permission.
We collect personal information in several ways.
For example, information may be collected when you:
Make a booking
Change a booking
Create an app account
Use our website or app
Call or email us
Make a payment
Submit an enquiry
Report lost property
Make a complaint
In some cases, another person may make a booking on your behalf.
For example, this person could be:
A family member
An employer
A personal assistant
A hotel
A travel organiser
A corporate account contact
In addition, our drivers may provide information about your journey. This can include pickup details, journey status or incident information.
Companies that support our services may also provide information to us.
For example, these companies may provide:
Booking and dispatch services
Payment services
Communication services
Website or app hosting
Mapping services
Flight-monitoring services
Fraud-prevention services
Where necessary, information may also come from insurers, regulators or professional advisers.
In some cases, public authorities or law-enforcement organisations may provide information.
If you book for another passenger, please tell them that Tony Cars will process their information.
This Privacy Policy covers several reasons for using personal information.
However, we only use information where we have a valid reason to do so.
We use personal information to manage and complete journeys.
For example, we may use it to:
Provide quotations
Accept bookings
Manage bookings
Allocate vehicles
Allocate licensed drivers
Send booking confirmations
Send journey updates
Manage changes
Manage cancellations
Process payments
Complete journeys
In most cases, this processing is necessary to provide the service you requested.
In addition, we may process information before entering into a contract. For example, we may prepare a quotation at your request.
Sometimes, we must use or keep information because of legal requirements.
For example, these requirements may relate to:
Private-hire licensing
Tax
Accounting
Safety
Other legal obligations
Therefore, certain information may be processed or retained because the law requires it.
We may also use information to operate, improve and protect our business.
For example, this may include:
Improving customer service
Preventing fraud
Preventing misuse
Protecting our systems
Investigating incidents
Managing complaints
Recovering legitimate debts
Establishing legal claims
Defending legal claims
However, we consider your privacy rights before relying on our legitimate interests.
In some situations, we may ask for your consent.
For example, consent may be required before certain marketing communications are sent.
In addition, we may ask for consent before using non-essential cookies.
You can withdraw your consent at any time. However, this does not affect processing that already took place lawfully.
You may choose to tell us about a disability, medical requirement or accessibility need.
However, we only need information that helps us provide suitable transport or assistance.
Where necessary, we will use an appropriate legal basis for processing this information.
In addition, we may ask for explicit consent where required.
This section applies when you apply to work with Tony Cars as a driver, contractor or other team member.
We need certain personal information to assess your application. In addition, we may need information to check that you and your vehicle meet relevant licensing, safety, insurance and operational requirements.
When you apply to work with Tony Cars, we may collect:
Your name and surname
Nationality
Email address
Mobile number
Home address
Emergency contact name and telephone number
National Insurance number or supporting document
Driving licence details and copies
Private-hire driving experience
PCO badge details and copy
PCO licence details and copy
Information you provide in comments or communications with us
If you apply as a licensed private-hire driver using your own vehicle, we may also collect vehicle information.
For example, this may include:
Vehicle make and model
Vehicle type
Vehicle colour
Engine type
Vehicle registration number
Insurance documents
PHV licence documents
MOT certificate
Vehicle logbook information
Road-tax information
Vehicle permission letters, where applicable
Other documents reasonably required to check your vehicle
Please provide only the information and documents requested as part of the application process.
We use driver and applicant information to manage applications and determine whether an applicant meets our requirements.
For example, we may use your information to:
Review your application
Contact you about your application
Confirm your identity
Check your driving credentials
Check your private-hire licence
Check relevant vehicle documents
Verify insurance and MOT information
Assess your suitability to work with Tony Cars
Complete driver onboarding
Create and manage driver records
Meet licensing and regulatory requirements
Protect passengers, drivers and Tony Cars
Prevent fraud or misuse
Investigate incidents or complaints
Establish, exercise or defend legal claims
If your application is successful, we may continue to use relevant information to manage our working relationship with you.
For example, we may use it to maintain driver and vehicle records, manage bookings, administer payments, communicate operational information and monitor licensing or document expiry dates.
We process driver and applicant information only where we have an appropriate lawful basis.
Depending on the circumstances, we may process information because it is necessary to take steps at your request before entering into a contract or working arrangement with you.
We may also process information where it is necessary to meet a legal or regulatory obligation.
In addition, we may rely on our legitimate interests where appropriate. These interests may include assessing applicants, managing our driver network, maintaining accurate records, protecting passengers, preventing fraud and operating a safe and effective private-hire service.
Where we rely on legitimate interests, we consider your privacy rights and interests.
If information requires an additional legal condition or safeguard under data-protection law, we will apply it where necessary.
Tony Cars may check information provided in your application.
This may include checking whether licences, insurance, MOT certificates and other documents appear valid and current.
Where necessary and lawful, we may also verify relevant information with Transport for London, another licensing authority, an insurer, a service provider or another appropriate organisation.
We may ask you to provide updated documents if existing documents expire or if updated information is required.
Providing accurate and current information is important.
If required information or documents are not provided, we may be unable to assess or progress your application. We may also be unable to continue a driver or contractor relationship where required licences, insurance or other documents are missing or no longer valid.
If you provide an emergency contact, please make sure that the person is aware that you have given their name and telephone number to Tony Cars.
We will use emergency contact information only where reasonably necessary. For example, we may use it in connection with an emergency, serious welfare concern or similar situation.
We do not sell driver or applicant personal information.
However, we may share information where there is a legitimate and lawful reason to do so.
Depending on the circumstances, information may be shared with:
Transport for London
Other relevant licensing authorities
Insurers
Booking and dispatch system providers
Driver app and technology providers
Website, hosting, cloud and IT providers
Communication providers
Payment providers
Accountants and auditors
Legal and professional advisers
Government bodies
Courts
Law-enforcement agencies
Emergency services
We may also disclose information where required or permitted by law.
Where a service provider processes information on our behalf, we expect appropriate privacy and security safeguards to be used.
If your application is successful, relevant information may become part of your driver or contractor record.
We may then use this information to manage our working relationship with you.
For example, this may include:
Maintaining driver and vehicle records
Managing bookings and dispatch
Communicating booking information
Managing payments and driver income
Monitoring document expiry dates
Maintaining licensing records
Managing complaints or incidents
Supporting passenger and driver safety
Meeting legal and regulatory requirements
We may ask you to provide updated information during your relationship with Tony Cars.
If your application is unsuccessful or you withdraw it, we will not keep your information indefinitely.
We keep application information only for as long as reasonably necessary for the recruitment or onboarding process and for legitimate legal, regulatory or business purposes.
The retention period may depend on the nature of the information, licensing requirements, possible disputes, legal claims and other relevant obligations.
When we no longer have a legitimate reason to keep the information, we will delete, anonymise or securely dispose of it.
Where you work with Tony Cars, we may retain relevant driver, vehicle, payment, booking, licensing and compliance records for the period reasonably necessary to manage our relationship with you.
Some information may need to be kept after that relationship ends.
For example, this may be necessary because of licensing, accounting, tax, insurance, complaint, investigation or legal requirements.
We will not keep personal information longer than reasonably necessary for the purpose for which it is held.
Driver applications may contain important identification and licensing documents.
We therefore use appropriate measures to protect this information against unauthorised access, loss, misuse, alteration or unlawful disclosure.
Access to driver and applicant information is limited to people and service providers who have a genuine reason to access it.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Please contact Tony Cars if you believe information or documents you provided to us may have been compromised.
Drivers, contractors and applicants have data-protection rights in relation to their personal information.
Depending on the circumstances and the lawful basis used, these may include the right to:
Request access to your personal information
Ask us to correct inaccurate information
Ask us to complete incomplete information
Request deletion in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
These rights do not apply in every situation.
For example, we may need to keep certain information because of a legal, licensing, tax, insurance or regulatory requirement.
To exercise your rights, please contact Tony Cars using the contact details provided at the end of this Privacy Policy.
You also have the right to make a complaint to the Information Commissioner’s Office.
Please see the Your Data-Protection Rights section of this Privacy Policy for further information.
In some cases, third-party payment providers process payments for Tony Cars.
These providers operate under their own privacy and security arrangements.
For example, Tony Cars may receive:
Payment status
Transaction references
Card type
Limited card details
Refund information
Payment-dispute information
We use this information to collect fares and issue receipts.
In addition, payment information may be used to process refunds, reconcile transactions and prevent fraud.
Where required, information may also be kept for accounting and tax purposes.
However, Tony Cars does not normally receive or store your complete card number.
We may record telephone calls where appropriate.
For example, recordings may be used for:
Booking verification
Quality monitoring
Staff training
Complaint investigations
Regulatory compliance
Fraud prevention
Passenger safety
Investigations
Where we record a private-hire booking call, we keep it for the period required by Transport for London.
In addition, emails, text messages and other communications may be retained.
For example, these records may help us manage a booking or resolve a complaint.
They may also be needed to deal with a dispute or meet a legal requirement.
However, please avoid sending unnecessary sensitive information through messaging services.
You may tell us about an accessibility or mobility requirement.
In addition, you may tell us about a medical requirement that affects your journey.
However, please provide only the information that is relevant to your transport needs.
For example, we do not normally need a detailed medical history to arrange a private-hire journey.
Where required, additional safeguards apply to sensitive personal information.
In addition, relevant accessibility instructions may be provided to your allocated driver.
This helps the driver provide the requested assistance safely.
Under this Privacy Policy, we only share personal information where there is a valid reason.
For example, information may be shared with:
Licensed drivers
Vehicle providers
Licensed private-hire operators
Booking and dispatch providers
Mobile app providers
Website and hosting providers
Cloud and IT providers
Mapping providers
Flight-information providers
Communication providers
Payment processors
Banks
Accountants
Auditors
Insurers
Legal advisers
Professional advisers
In addition, information may be shared with public bodies where the law permits or requires it.
For example, these organisations may include:
Transport for London
Other licensing authorities
Courts
Law-enforcement agencies
Emergency services
Government bodies
Where necessary, we may provide information following a lawful request.
Information may also be shared to meet licensing or safety requirements.
In some cases, limited information may be shared during a business sale or reorganisation.
However, appropriate confidentiality and data-protection safeguards will be used.
Tony Cars does not sell your personal information to third parties.
In some cases, companies that support our services may process information outside the United Kingdom.
For example, this may apply to technology, payment or communication providers.
Where this happens, we take appropriate steps to protect your information.
Depending on the circumstances, suitable legal safeguards will be used.
For example, these may include approved contractual protections or another lawful transfer method.
Please contact us if you would like more information about these safeguards.
This Privacy Policy also explains how long we keep personal information.
In general, information is kept only for as long as we reasonably need it.
However, the exact retention period depends on the type of information and why we collected it.
For example, we may consider:
Legal requirements
Licensing requirements
Tax rules
Accounting rules
Safety requirements
Complaints
Disputes
Insurance matters
Possible legal claims
Transport for London requires private-hire booking records to be kept for the relevant retention period.
Currently, booking records must be kept for at least 12 months from the date the booking was accepted.
Where private-hire booking conversations are recorded, they are kept for the required TfL period.
Currently, the required period for these recordings is 12 months.
Complaint and lost-property information is kept in line with applicable licensing and legal requirements.
Where necessary, information may be retained for longer because of a dispute, investigation or legal claim.
Relevant invoices, payment information and accounting records may need to be kept for legal, accounting or tax purposes.
Therefore, some financial information may be kept for several years.
We may keep your marketing preferences while they remain relevant.
For example, an unsubscribe record may be retained.
This helps us respect your request and avoid sending unwanted marketing.
In some cases, information may be kept for longer during an active dispute or investigation.
For example, this may relate to:
Complaints
Insurance matters
Fraud investigations
Legal claims
However, we will not keep personal information longer than reasonably necessary.
When we no longer need it, we will delete, anonymise or securely dispose of it.
Our website and digital services may use cookies and similar technologies.
For example, these technologies may help us:
Make the website work
Operate booking features
Remember preferences
Maintain security
Understand website performance
Provide optional analytics
Support optional marketing features
Strictly necessary cookies help our website and booking services operate.
Therefore, these cookies may not require consent.
However, we will request consent before using non-essential cookies where required.
You can manage your choices through our cookie settings.
For more information, please read our Cookie Policy.
Service messages may be sent when they are necessary for your booking.
For example, these messages may include:
Booking confirmations
Driver details
Vehicle details
Payment information
Journey reminders
Important journey updates
These are service communications. Therefore, they are not normally treated as marketing messages.
In addition, we may send promotional emails or text messages where the law permits.
For example, marketing may be sent where you have given valid consent.
You can opt out of direct marketing at any time.
However, opting out of marketing will not stop essential booking communications.
We use appropriate measures to protect your personal information.
For example, these measures help protect information against:
Unauthorised access
Loss
Misuse
Alteration
Unlawful disclosure
Access is limited to people who have a genuine business need.
In addition, relevant staff and contractors must respect confidentiality requirements.
Our service providers are also expected to use appropriate security measures.
However, no online or electronic storage system can be completely secure.
Therefore, please take care when sending sensitive information electronically.
Contact us promptly if you believe your information has been compromised.
If a personal-data breach occurs, we will assess the situation.
Where necessary, we will make notifications required by law or applicable licensing rules.
This Privacy Policy explains the rights you may have over your personal information.
Depending on the circumstances, these may include the right to:
Know how we use your information
Request access to your information
Correct inaccurate information
Complete incomplete information
Request deletion of your information
Restrict certain processing
Object to certain processing
Request data portability
Withdraw your consent
However, these rights do not apply in every situation.
For example, legal or licensing requirements may require us to keep certain information.
In addition, tax, safety or fraud-prevention requirements may affect your rights.
You have the right to object to direct marketing at any time.
To exercise a privacy right, please contact Tony Cars using the details below.
In some cases, we may need to confirm your identity before responding.
This helps us protect your information from unauthorised disclosure.
You may also complain to the Information Commissioner’s Office.
The ICO is the UK’s data-protection regulator.
However, we would appreciate the opportunity to deal with your concern first.
This does not affect your right to contact the ICO.
In addition, our systems may use automated functions to support our services.
For example, these functions may:
Calculate estimated fares
Match bookings with suitable vehicles
Monitor journey progress
Process payments
Detect possible fraud
Provide route information
Monitor flight information
We do not normally make significant decisions about customers using automated processing alone.
However, where legal safeguards are required, we will apply them.
Our mobile app may also offer location-based features.
For example, location information may help with certain booking functions.
However, this information is processed only when you use the relevant feature and provide the required device permission.
You can control location permissions through your device settings.
As a result, disabling location access may affect some app features.
In general, adults make bookings with Tony Cars.
Our services are not designed for children to create independent accounts without adult involvement.
However, limited information about a child may be processed when it is needed for a journey.
For example, we may need:
The child’s age
Child-seat requirements
Relevant accessibility requirements
Please do not provide unnecessary information about children.
A parent, guardian or responsible adult may make a booking involving a child.
In that case, we use the information to provide the requested transport.
In addition, information may be used to meet applicable safety requirements.
From time to time, we may update this Privacy Policy.
For example, changes may be needed because of:
Changes to our services
New technology
Legal requirements
Regulatory guidance
Service providers
Business practices
When changes are made, the latest Privacy Policy will be published on our website.
In addition, the date of the most recent update will appear at the top of this page.
Where appropriate, important changes may also be communicated in another suitable way.
Please contact Tony Cars if you have questions about this Privacy Policy.
You can also contact us if you want to exercise your data-protection rights.
Tony Cars Ltd, trading as Tony Cars
Company number: 11795265
Registered office:
5 Norton Avenue
Surbiton
United Kingdom
KT5 9DX
Registered in England and Wales.
Telephone: 020 8399 9473
Email: info@tony-cars.co.uk
Website: www.tony-cars.co.uk
