Find answers to common questions about Tony Cars minicab services in Surbiton. Learn more about bookings, airport transfers, vehicles, luggage, child seats, waiting times, cancellations and payments.
Tony Cars serves Surbiton and the surrounding areas. These include Kingston upon Thames, Tolworth, Chessington, Worcester Park, New Malden, Berrylands, Long Ditton, Thames Ditton and Ewell.
Please contact us to check whether we cover your pickup location.
Yes. You can book your outbound and return journeys together online.
Select the “Return Journey” button on the booking form. Then enter your preferred return date, time and journey details.
Alternatively, contact our support team for assistance.
Your luggage allowance depends on the vehicle you book. When booking online, enter the number of passengers and luggage items. Our system will recommend a suitable vehicle.
Please check our Fleet page for more information about vehicle capacity.
Saloon
Up to two medium suitcases and two pieces of hand luggage.
Estate
Up to three medium suitcases and three pieces of hand luggage.
MPV
The available luggage space depends on the number of passengers:
Minibus
Up to eight suitcases and eight pieces of hand luggage.
We recommend booking one or two days in advance. This gives us enough time to plan your journey and arrange a suitable vehicle.
You can book online up to one month before your journey. Online and app bookings require at least 12 hours’ notice.
For journeys within the next 12 hours, call us on 0208 399 9473 to check availability.
Yes. We can provide an infant seat, child seat or booster seat upon request.
Select the required seat on the second page of the online booking form. Please also provide the child’s age in the comments section.
An infant or child seat costs £3. A booster seat costs £2.
Every child counts as a passenger, regardless of age. Please include all children in the total number of passengers when booking.
Tony Cars operates a clean, comfortable and well-maintained fleet.
Our vehicles are suitable for airport transfers, local minicab journeys and long-distance travel. The fleet includes:
During busy periods, we may upgrade your booking to a larger vehicle at no extra cost. We will never send a vehicle that is too small for your journey.
Yes. Please call our support team on 0208 399 9473 at least two hours before your scheduled pickup.
Tell us which booking details you need to change. All changes depend on vehicle and driver availability.
Yes. Our vehicles use GPS navigation to help drivers find efficient routes.
GPS also helps our drivers locate your pickup address and arrive on time.
Yes. A £5 late-night surcharge applies to journeys between 11:00 PM and 6:00 AM.
This charge helps us provide reliable minicab and airport transfer services throughout the night.
We show the surcharge in your booking price, so you will not receive an unexpected charge.
Yes. You can request our airport Meet and Greet service when booking.
Your driver will wait in the arrivals hall with a name board displaying your name. This makes it easier to find your driver after landing.
The service costs an additional £8. Add it during the online booking process or request it in the comments section.
You can also contact our support team to add Meet and Greet to an existing booking.
When you select Meet and Greet, your driver will wait in the airport arrivals hall. The driver will hold a name board displaying your name.
Without Meet and Greet, check your booking confirmation for your pickup instructions.
Unless your confirmation states otherwise, use the following meeting point for your terminal:
Without Meet and Greet, check your booking confirmation for your pickup instructions.
Unless your confirmation states otherwise, use the following meeting point:
Keep your mobile phone switched on after landing. Your driver may contact you with further pickup instructions.
Tony Cars monitors your flight and adjusts your pickup time when your flight is delayed. There is no additional charge when the delay is up to two hours from the scheduled landing time.
For delays longer than two hours, please contact us as soon as possible. We will try to rearrange your pickup, depending on driver availability. Additional parking or waiting charges may apply when necessary.
We monitor your flight using the flight number provided during booking.
When your flight arrives early, we will try to adjust your pickup time. We may also arrange for your driver to meet you sooner.
Early collection depends on driver availability and airport parking arrangements.
Keep your mobile phone switched on after landing. Your driver may contact you with updated instructions.
First, check your text messages and email. We send your driver’s contact details and pickup instructions when the driver is on the way or has arrived.
Make sure your mobile phone is switched on. You should also check that you are waiting at the correct meeting point.
When you still cannot find or contact your driver, call us on 0208 399 9473. Our support team will assist you as quickly as possible.
Your airport transfer fare includes the journey price and applicable airport charges.
For airport drop-offs, the price includes the airport drop-off fee.
For airport pickups, the price includes:
Extra waiting time, additional parking or optional services may cost more. For example, Meet and Greet carries an additional charge.
We show all standard charges during the booking process.
You can cancel your booking free of charge up to two hours before the scheduled pickup. We will provide a full refund.
When you cancel less than two hours before pickup, the full journey fare is non-refundable.
However, we will not charge costs that we have not incurred. For example, we will remove an airport drop-off fee when the driver has not travelled to the airport.
To cancel, call us on 0208 399 9473. You can also use the My Trips section of your online account.
We will automatically email your receipt after your journey is completed.
When you cannot find the receipt, check your junk or spam folder. Please also make sure you entered the correct email address when booking.
Contact our support team to request another copy or obtain a receipt for a cash payment. Include your booking reference and journey date.
You can book through:
Online and app bookings require at least 12 hours’ notice.
For urgent or same-day journeys, call us directly to check availability.
